Senior expertise.
Startup sensibility.

Background

Most teams reach a point where what they're building, or how they're operating, needs to be adapted to enable further success. Designing a service or process for success before a build starts, a contract is signed, or an audit begins, saves headaches down the line.

I've spent 20+ years designing complex processes in startups and large organisations across digital health, government, fintech and agtech. I hold a BCom (Hons), certifications in project management (PMP®), agile (PSM®), data privacy (Harvard), and UX/UI design (RMIT).

I specialise in designing:

• service and digital products from scratch, and getting it right before anyone builds anything
• operational processes that streamline work and are appropriately governed
• ways of working for collaboration that have clear responsibilities and speed up decision making
• processes for quality assurance, compliance, regulatory requirements, and certifications, that pass audits

I work from the high level down to the detail. I define tasks, responsibilities, the data exchanged at each step, the business rules, and the edge cases.

Working with your team and stakeholders, I map how things will actually work, and turn it into something clear enough that everyone can see it, agree on it, and hand it to a team to build or operate. I have experience guiding founders, operations managers, program leads, and dev teams across startups, scale-ups, NFPs and government.

Publications & contributions