Design for Complex Contexts

Before you build, scale, or commit,design it for success.

I design services for your clients and users, and processes, data flows, and ways of working for your teams.

I come in when:

… so that your team can move forward with clarity.

I design systems and interactions inside and outside your organisation

Selected clients & organisations

ANZ Bank· Curve Tomorrow· Victorian Dept of Energy, Environment & Climate Action· Dept of Agriculture, Fisheries & Forestry· Murdoch Children's Research Institute· Australian Genomics· Royal Melbourne Hospital· National Farmers' Federation· Food Agility CRC· Federation University

Senior expertise. Startup sensibility.

20+ years designing complex services and processes in startups and large organisations in health, government, energy and finance.
I come in so the expensive rework doesn't happen.

The Consultant

20+ years experience

PMP® PSM® BCom (Hons) Data Privacy · Harvard UX/UI · RMIT

Service designer and business analyst specialising in regulated, complex environments. I work from high-level strategy down to the detail.

About me
Work With Me

Three ways to engage

01 · Process Clarity & Documentation 02 · Service & Process Design 03 · Targeted Support (On-Demand)
See services
Case Studies

Complex problems, clear outcomes

Mobile apps Clinical studies Policy translation Certification frameworks Government programs

A selection of what I've delivered: service blueprints, product requirements, business rules, process flows, data flows, and governance frameworks.

View work

Tell me what you want to get right

I'll help you clarify what's actually going on, what needs to be designed, what it would take to move forward, and provide clear scope and pricing.

🌏
LocationAustralia-based · EU work rights (Polish citizen)